If users sign into any server using their ADM credentials and find that their password has expired, they cannot reset their ADM account password.
This is because there is no synchronization between Okta and Active Directory (AD) for ADM accounts.
In these situations, the support specialist must share their screen via zoom to help the end user reset their password in Active Directory.
- Confirm with the user what username they are entering to log into the server (excluding the RDS1-16 server)
- Open the Windows application and log into the AADC19 server.
- Open active directory users and computers and search for the username whose password needs to be reset under 'entire directory.'
- Right-click on the account and select 'reset password.'
- Advise the user to request screen control to create a new password per the organization’s policy.
- Uncheck 'User must change the password at the next logon.'
- If the user account is locked, check 'unlock the user's account' and click OK.
- After resetting the password, please verify that the end user can log into the server using their new ADM password.