• Connect the iPhone to your Mac with a USB-C to USB-C or USB-C to Lightning cable.
  • Install and open Apple Configurator from Kandji Self Service. 


  • If the Get Started button appears, click it to continue.


  • Select iPhone from the All Devices screen and choose Actions > Restore from the menu bar.




  • In the confirmation dialog, click Restore. 




  • Review the license agreement, then click Accept.




When iPhone restarts and displays the Hello screen, you’ve successfully reset the device to factory settings.