Issue: This article provides a step-by-step guide on how to install and configure PaperCut, a print management system, on your Mac to enable printing from the office printers.


Steps:

  1. Locate your PaperCut Invitation Email:

    • Check your email inbox for an invitation email from PaperCut. This email will contain a link to download the PaperCut software.

    • Service Desk is able to "re-send" your invitation if you cannot find it in your mailbox.

  2. Click "Get Started":

    • Click on the link provided in the PaperCut invitation email.

  3. Click "Download" under "Install your Computer App":

    • This will initiate the download of the PaperCut installer.

  4. Open the PaperCut Installer:

    • Locate the downloaded file in your Downloads folder.

    • Double-click the installer file to open it.

  5. Follow the prompts to install PaperCut:

    • The installer will guide you through the installation process. Allow and trust this software 

    • Please click continue

    • You will be asked for your password

    • Follow the prompts to make sure the installation is successful

  6. Restart your Mac (if necessary):

    • If the PaperCut printer option doesn't appear immediately after installation, please restart your Mac. This will refresh the system and allow the software to load correctly.

Troubleshooting:

  • PaperCut printer not showing up:

    • Ensure that the PaperCut software is fully installed and running.

    • Check your network connection.

    • Restart your Mac.

    • If the issue persists, submit a ticket