Issue Description
Users may encounter an alert from the Passport Password Sync system indicating that their local password is no longer in sync with their identity provider password. This can occur when a password has been changed with the identity provider - Okta but has not been updated locally.
Symptoms
A pop-up message appears stating "Passport Password Sync - Your local password is no longer in sync with that of your Identity Provider."
Solution
To resolve this issue, the user should follow these steps:
- Click on the Apple icon located at the top left corner of the screen.
- From the drop-down menu, select "Logout."
- After logging out, log back in using the new password that was updated with Okta.
By following these steps, the local password should be re-synced with Okta , resolving the alert issue.
If the issue persists after following these steps, please contact the IT support team for further assistance.