Overview: 

When attempting to save a report or file from Management Reporter or Great Plains, no printer is populated.

Steps: 

1. Right-click on the Windows app and select 'Connection Center' 

2. Under RDS1-16, click on the 3 dots on the top right corner and select 'configure' 

3. Go to the 'devices & audio' tab, ensure that the redirect printers setting is turned on.

4. Log out of the Windows application and then log back into RDS1-16. The printers should now be visible under GP.

5. If the printers are still not showing up in the list, please submit a ticket with OneDesk.